Support
Help, when you need it
Email support@denhasso.shop or call +44 7370776096. You can also use the contact form.
Getting the best drafts
Add real detail about your background and paste the job description. The more concrete your input, the sharper the tailoring and the gap analysis.
Accuracy & responsibility
Every draft is AI-assisted and must be reviewed. Verify all facts before you apply. Shortlist does not guarantee interviews, offers or ATS pass rates.
Your data & deletion
Your inputs and generated materials are yours. You can request export or deletion at any time by emailing support.
Billing & cancellation
Manage or cancel your subscription anytime. You keep access until the end of the current billing period. See the Refund & Cancellation Policy.
Common questions
How quickly do you reply?+
We aim to respond to every email within two business days.
Can I cancel and keep my materials?+
Yes. Export your Application Kit before cancelling; you keep access until your current period ends.
Do you offer legal or immigration advice?+
No. Shortlist does not provide legal, immigration, visa or work-permit advice. Please consult a qualified professional for those matters.
What if a draft contains a mistake?+
AI-generated content can be wrong. Always review and correct before sending. If a visual looks off, regenerate it or choose another template.